Sunday, May 30, 2010


May 15, 2010

OntarioEnergy Board
P.O. Box2319
2300 Yonge St., 27th Floor
Toronto, ON M4P 1E4

Dear Board;

I am complaining about my treatment by Hydro One as it increasingly became clear what they are doing is policy and affects every Ontario customer who moves, and this policy is knowingly fraudulent and practiced against those least able to battle against their monopoly.

And their greed knows no bounds. Not only must customers pay for fictitious energy that drops off their lines, separate and ungoverned Delivery plus Regulatory charges much higher than the energy itself and endless Debt Retirement charges that carry an equal amount of GST, but they sneakily charge the tenant for weeks of service when they know the residence was unoccupied.

I phoned May 10/10 to ask for correction to my new billing, they indicated Feb. 1st as my move-in date when they had service for me at my previous address both in Bobcaygeon, up to Feb. 12. (In fact, I had moved Feb. 14 but they don’t work weekends or on the Family Holiday of Feb.15 so they informed me the final reading would be Feb.12. I made those arrangements a month in advance. When I inspected the new residence at about Feb.5 I found a Hydro letter crammed into the doorknob that said the power would be shut off in the next few days if they did not hear from me and I’d have to pay a hefty start-up charge to turn it back on. I phoned to check again that Hydro was aware of my previous arrangements and was assured they did.) So I expected the bill to be corrected.

But no! After going through the logic of what was wrong with the bill with the male operator/agent on May 10 with no result, he tells me a Supervisor will call in a few days after their Investigation.

On May 12 about 5 p.m. a female ‘supervisor’ phoned and once again I explained their records show where I moved from and when, and she ignores this explanation to say, “What you have to do is . . .” You know when you hear this that all fault has been heaped onto your shoulders, valid or not, usually not.

What I had to do was “petition” my landlord to take responsibility for the charges on by bill. I asked, “How does this become my problem? Surely Hydro should be asking the landlord for this, not tacking it onto my bill without explanation.” I was told my landlord had “refused responsibility”, so I must work it out with them,

We went back and forth with this several times with me urging them to consult their records to see I couldn’t possibly have used energy here when my lease began Feb. 14 and I was not here. This is not mine. And she slammed down the phone mid-sentence.

In a subsequent conversation with my landlord I discovered no attempt was made by Hydro regarding this subject with them.

I saw then this is nothing more than a fraudulent attempt to erroneously charge for idle time to those least able to pay or complain.

I urge you to deny their rate raise and insist instead they balance their enormous budget in a legal and businesslike manner.

C. Neil

cc The Promoter, Hydro One


  1. Dear Mr. Wakefield;

    At the bottom is my letter to Ont. Energy Bd, Donna Wallis called me when this ran in our local paper as she thought I may fit into your Class Action Suit. And although I am up to HERE with lawyers, we thought my action may help your suit. I've had my own wind generator (880 Whisper, 1KWH) power my house for the past 10 years, I've been alarmed at the enormous jump in my hydro bills plus I could see by their first contact letter that their only goal was to gouge as much cash from Ontario as our polititions grant.

    For quite a few years I wrote publicity and promotional articles for our SEAL group, (Sustainable Ecological Alternatives for Living) an educational monthly meeting locally until my health failed. Now I just do single-time projects to help where I can, and if I can help your suit, I will.

    About this letter, I sold the home Sept.15/09, moved to an apartment, then to a second apartment Feb.15/10. Of course my bills are as disgustingly high (and I know how to squeeze energy) as your many complainants, but my issue was Hydro One's high-handed manner in refusing to admit they made an error, and then the lies about first contacting my landlord for them to pay the time nobody was in residence.

    Now I'm in the Contact Phase of their complaint system. Ont. Energy Bd. called to say Hydro One has 21 days to rectify my problem, and I replied that as it's the POLICY that affects every Ontarian, particularly those least able to pay that is my problem and they just talk over my stipulation and say "if my problem is not solved in 21 days" we move to Step 2, 3, etc.

    Now Hydro One calls to say they left a message for my landlord about paying those 2 weeks, and when I talk to my landlord I find there once again has been no attempt to contact them. I told both parties my problem was solved between the landlord and myself, and they need not bother with turning this into a gigantic storm, when it is the POLICY I object to. Hydro One, they say, has no such policy.

    It was clear from the content of their conversation that they had my letter, although they claimed to only have a REPORT from the Ont. Energy Bd. Yet another big fib. I do not suffer fools gladly.

    SOooooooooo, need any of my help? Do let me know.

    Connie Neil

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    It is my assumption that if you do not use the minimum billed why would you then have to pay usage on top of minimum.

    Hope I'm explaining this right.

    Any information on this.

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