I had a call from Hydro One today around 2:30pm about my account. The person I talked with was Donna Potter, public relations (yeah, right...)
It was a bit of a heated conversation.
She has my daily readings and admitted that once the smart meter went in my consumption jumped from 25kWh per day to over 40. My winter consumption jumped from 70kWh per day to over 100. When I asked how that can be she said I must have increased the temperature of the house!!
When I stated that the smart meter must be wrong, she denied it stating they never are. I made sure she stated that clearly, and asked again if the smart meters could be wrong. I emphasize, she denied the smart meters could be wrong.
I confronted her about the large numbers people complaining. She stated that of the 500 calls they get about consumption, one would be that a smart meter was wrong!!! When I told her to multiply that to all of Ontario, how many that would be, she said it was a 'rough estimate'.
At the end she asked me what I wanted. I told her that Hydro one is to go public and admit the meters can give false readings and compensate everyone who has been screwed. She refused to do that. Call ended.
Clearly they are going to dig their heals in, not unexpected. So will I.
I am going to post what I expect Hydro One to do to stave off the suit.
I urge everyone with a high consumption to call her at 1-800-419-5208, ex 3344. Tell Donna I sent you.